Terms of service
Business Information
The Golden Collections
142 N. 2nd Street
Richmond, Kentucky 40475
Website: goldencollections.co
1. General Information
The Golden Collections is a vintage and antique retail business specializing in carefully curated antique furniture, home décor, collectibles, and unique vintage finds.
We strive to provide accurate product descriptions, excellent customer service, and an enjoyable shopping experience.
We reserve the right to update our products, pricing, policies, and services at any time.
2. Product Conditions
Many items sold by The Golden Collections are vintage, antique, previously owned, or one-of-a-kind.
Due to their age and history, products may show signs of normal wear, including minor imperfections, discoloration, scratches, or other characteristics associated with vintage merchandise.
We make reasonable efforts to accurately photograph and describe our products.
By purchasing, customers acknowledge that vintage and antique merchandise may not be in brand-new condition.
3. All Sales Final
All purchases are final.
The Golden Collections does not accept returns, exchanges, or cancellations for changes of mind.
If an item arrives damaged, customers must contact us within 14 days of delivery.
Customers may be asked to provide photographs of the damaged item, original packaging, and shipping materials.
Claims will be reviewed individually.
Nothing in this policy limits rights or remedies required by applicable law.
4. Payments and Orders
Payment is required within 24 hours of claiming an item through our social media sales or live shopping events.
Unpaid claims may be canceled, and merchandise may be made available to other customers.
Online orders must be paid in full before processing.
We reserve the right to cancel orders resulting from pricing errors, inventory discrepancies, or suspected fraudulent activity. Any payment collected for a canceled order will be refunded.
5. Shipping
The Golden Collections ships eligible merchandise throughout the United States.
Shipping charges are calculated based on package size, weight, and destination.
We carefully package merchandise to help protect it during transit.
Shipping and delivery estimates are not guaranteed.
Customers are responsible for providing accurate shipping information.
If merchandise arrives damaged, customers should notify us within 14 days of delivery so we can review the claim and assist with available remedies.
6. Pricing and Availability
All prices are listed in U.S. dollars.
Because many of our items are one-of-a-kind, inventory availability is limited.
An item placed in a shopping cart is not guaranteed until checkout is completed.
We reserve the right to correct pricing errors and update product availability.
7. SMS Marketing Terms and Conditions
By voluntarily subscribing to The Golden Collections’ SMS marketing program, you agree to receive recurring text messages from The Golden Collections.
Messages may include:
- New inventory announcements and vintage collection releases.
- Exclusive promotions, discounts, and special offers.
- Live shopping announcements and upcoming events.
- Order updates and customer service notifications.
- Shopping cart reminders, where separately authorized.
Message frequency varies.
Message and data rates may apply depending on your wireless carrier.
Consent to receive marketing text messages is not required to make a purchase.
You may unsubscribe at any time by replying STOP to any text message from The Golden Collections.
For assistance, reply HELP or contact The Golden Collections using the contact information published on our website.
After opting out, you may receive a confirmation message. You will no longer receive marketing messages from that SMS program unless you subscribe again.
Wireless carriers are not responsible for delayed or undelivered messages.
Your participation in our SMS program is subject to our Privacy Policy.
8. Email Marketing
Customers who subscribe to our email marketing may receive announcements regarding new inventory, promotions, sales, and special events.
Subscribers may unsubscribe at any time using the unsubscribe link included in our marketing emails.
9. Privacy
The Golden Collections respects the privacy of our customers.
Personal information collected through our website, purchases, and marketing subscriptions is handled according to our Privacy Policy.
SMS consent information will not be shared with third parties for their independent marketing purposes.
10. Website Content
All original photographs, branding, logos, written content, and website materials belonging to The Golden Collections are protected by applicable intellectual property laws.
Unauthorized reproduction or commercial use of our original content is prohibited.
11. Limitation of Liability
To the extent permitted by applicable law, The Golden Collections is not responsible for indirect or consequential losses arising from use of our website or products.
Nothing in these terms excludes liability that cannot legally be excluded.
12. Changes to Terms
The Golden Collections reserves the right to modify these Terms of Service.
Updated terms will be published on our website with a revised effective date.
13. Contact Information
For questions regarding these Terms of Service, please contact:
The Golden Collections
142 N. 2nd Street
Richmond, Kentucky 40475
Website: goldencollections.co